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Reduce errors, improve efficiency and make managing orders a breeze by downloading the Deliveroo Order Picker to your store-owned device. Here’s our step-by-step guide to get you up and running.

How to install the Order Picker app

This guide explains how to download and install the Deliveroo Order Picker app, then log in and start picking orders. Getting set up quickly helps you avoid auto-rejections, reduce picking errors and improve operational efficiency, which protects revenue and supports growth.
6 minute read.

How to download the Order Picker app to reduce errors and speed up order picking

Step-by-step: how to download and set up Order Picker

The Deliveroo Order Picker helps make managing orders simpler by improving picking speed and reducing errors.

Reduce inaccuracies that lead to refunds and poor customer experience

Improve picking efficiency during peak trading

Reduce the risk of missing orders due to slow processes

Scale order volume without adding unnecessary friction

Step 1: Set up Order Picker accounts in Partner Hub

Before anyone downloads the app or logs in on an iMin device, set up login details in (unless this has already been done for you).

If multiple staff will pick orders, create logins for each picker:

Go to Partner Hub and open the Team section

Select Add a new picker (not Invite a team member)

Add name, username, password and access level/site

Download the Deliveroo Order Picker app from the Google Play Store.

You’ll need an Android device that supports Android 8.
Best Practice: Use a barcode scanner to maximise speed and accuracy.

Step 4: Log in and start accepting orders

In the app, go to New orders to view incoming orders.
To accept an order, open it and tap Start picking.

Important: If you do not start picking in the time allowed, orders can be auto-rejected, so assign ownership for monitoring New orders.

Do I need Partner Hub access to set this up?
You need access to create picker logins in Partner Hub unless Deliveroo has already created them for you.

What device do I need?
An Android device that supports Android 8.

Tip: Create individual picker logins so accountability and performance are clear by shift.
Best Practice: Keep someone responsible for monitoring New orders to avoid auto-rejections.
Tip: Use barcode scanning to reduce mis-picks and speed up picking.

Written by: Rosie

Black Teal

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