How to improve rider handover and reduce wait times on Deliveroo

Tips to prevent rejecting & cancelling orders

How to avoid rejecting and cancelling orders to protect revenue and improve visibility

Learn how to craft a delivery menu that converts

What you need to know about "Order-ready"

How the right hours boost your visibility

Set up your tablet and start accepting orders

Learn when and how to use 'Need more time'

Learn how to keep your delivery customers happy

Delivering the best customer experience with every order

Information on how you can avoid incorrect or missing items in Deliveroo orders and achieve growth

How to avoid incorrect or missing items

This guide explains how to prevent missing and incorrect items in Deliveroo orders, with practical packing and stock routines. Reducing inaccuracies protects revenue (fewer refunds), improves retention and helps strengthen reviews, which supports long-term growth.

How to avoid missing or incorrect items to reduce refunds and protect your ratings

Overview: missing and incorrect items explained

Step-by-step: how to avoid order mistakes

Tips: improve packing accuracy and checks

Order inaccuracy is when an order is partially fulfilled or incorrect. Two common problems are missing items and incorrect items.

Consistently accurate orders can lead to:

If an item is out of stock but still visible, customers can order something you cannot fulfil. Update stock levels frequently and mark items out of stock quickly.

Step 2: Use a receipt-led packing process

Cross-check the items on the receipt and tick each item off as you pack.

Seal bags so items do not fall out or get mixed. If an order needs multiple bags, tie them together so all bags are handed over.

Where possible, nominate a delivery champion responsible for accuracy checks and process adherence.

What causes missing and incorrect items most often?
Out-of-date stock/menu, no dedicated packing area, multi-item orders not tracked properly, unsealed bags and multi-bag orders not grouped.

Tip: Update stock at least twice a day and before peak periods.
Best Practice: Use one consistent packing workflow across all shifts.
Tip: Tick items off on the receipt to prevent misses during busy periods.

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