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Learn how to make sure every handover runs smoothly and minimise rider wait time

How to improve rider handover | Deliveroo Partners

A smooth rider handover helps reduce delays, improve delivery times, and ensure customers receive their food quickly and in the best condition. In this guide, you’ll learn how to streamline your handover process to reduce rider wait times and improve operational performance.
4-6 minute read.

Step-by-step: how to improve rider handover

Tips: reduce wait times and speed up collections

Rider handover is the moment when a rider collects an order from your restaurant. This is a critical step in the delivery journey.

Improve customer satisfaction and reviews

Even small delays can add up, impacting delivery speed and overall performance.

Step by step instructions to improve rider handover

Step 1: Make your restaurant “rider ready”

Prepare orders on time and have them ready for collection

Being prepared reduces delays and improves flow in your restaurant.

Step 2: Double-check every order before handover

Ensure the correct order is given to the rider

This avoids errors and prevents re-deliveries or complaints.

Make them visible for quick identification

This helps riders find their orders faster and reduces confusion.

Good communication helps manage expectations and improves efficiency.

Step 5: Use “Order ready” at the right time

Mark orders as ready when they are actually prepared

This helps Deliveroo assign riders more accurately

Accurate timing reduces waiting and improves delivery speed.

Step 6: Use “Need more time” when behind

Delay rider arrival if orders are running late

Prevent overcrowding and unnecessary waiting

This helps smooth operations during busy periods.

How to optimise your operations for faster deliveries

Create a dedicated packing area
Keep everything (bags, receipts, tape) in one place to speed up preparation

Assign a delivery champion
Have one staff member focused on delivery orders for consistency

Improve prep time accuracy
More accurate prep times mean riders arrive at the right moment

Use Rider Check-in tools
These help track rider arrival and reduce waiting times

Why is rider handover important?
Because delays at handover slow down delivery, impact food quality, and reduce customer satisfaction.

What happens if riders wait too long?
Long wait times can impact delivery efficiency and may lead to operational penalties or poorer performance.

How can I improve coordination with riders?
Clear communication, accurate prep times, and organised collection areas all help.

Tip: Always prepare ahead
Have orders ready before riders arrive whenever possible.

Tip: Keep your pickup area organised
A clear system reduces confusion and speeds up handovers.

Best Practice: Label everything clearly
This is one of the fastest ways to reduce delays.

Best Practice: Use Partner Hub tools correctly
Accurate use of “Order ready” and “Need more time” improves timing.

Best Practice: Assign responsibility
Having a dedicated staff member improves consistency.

Improve your operations by reviewing your handover process today.

Use Order ready and Need more time in Partner Hub to optimise timing.

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