How the right hours boost your visibility

Learn how to keep your delivery customers happy

Delivering the best customer experience with every order

Tips to prevent rejecting & cancelling orders

How to avoid rejecting and cancelling orders to protect revenue and improve visibility

How to improve rider handover and reduce wait times on Deliveroo

Learn when and how to use 'Need more time'

Set up your tablet and start accepting orders

What you need to know about "Order-ready"

Learn how to craft a delivery menu that converts

Learn how to start using Auto-open and how it could help you get more visibility and sales

How to start using Auto-open | Deliveroo Partners

This guide explains how the Auto-Open feature works and how to enable it to reduce missed scheduled openings. Auto-Open opens your store automatically at scheduled hours, capturing demand even if staff forget to turn the tablet on.

How to start using Auto-Open to capture more orders automatically

Overview: how Auto-Open helps you capture more orders

Step-by-step: how to set up and use Auto-Open

Auto-Open prevents missed morning or evening openings and protects revenue when staff are busy or forget to manually open. It’s a low-friction way to capture predictable demand. To access Auto-Open you will need to have a score of 95% in your availability report in Partner Hub.

Step-by-step: how to set up and use Auto-Open
Step 1: Confirm opening hours are accurate

Make the hours set in Partner Hub match when you can fulfil orders. 

Step 2: Enable Auto-Open in tablet settings

Open the Deliveroo app on the tablet and turn on Auto-Open in Settings.

Keep the tablet powered and connected to Wi-Fi overnight so Auto-Open can run reliably.

Ensure a team member performs a short pre-shift check after Auto-Open (Wi-Fi, staffing, stock).

Can Auto-Open open when my kitchen isn’t ready?
Only enable Auto-Open if you are confident the kitchen will be staffed and ready to fulfil orders at the scheduled time.

What should I do if Auto-Open isn't working for my site?
If Auto-Open fails, check tablet power, Wi-Fi and that the app is up to date. 

Tip: Pair Auto-Open with a daily shift readiness checklist.
Best Practice: Keep the tablet plugged in and on a reliable WiFi network.
Tip: Run a one-week trial when first enabling and monitor for unexpected issues.
Tip: Use it for consistent trading days where staff are reliably scheduled.

Written by: Ash

Black Teal

If you’re not yet partnered with Deliveroo, start growing your business today.