Own a retail shop? Offer on-demand, quick delivery with Deliveroo

Our on-demand delivery solution for retailers supports a variety of non-food, non-grocery retail categories including (but not limited to) flowers, health and pharmacy, toys, baby products, pet supplies, beauty and wellness, DIY and hardware tools, stationary and gifting, electronic and gaming and fashion and accessories.

All items available to customers on Deliveroo must adhere to our Restricted Items policy.

We have optimised our in-app basket building experience to tailor the needs of online shoppers, making it as seamless as possible for them to browse through categories of product and get relevant product information through accurate descriptions and product pictures. 

When you join Deliveroo as a retail partner, customers will be able to find your store on the Deliveroo app or website, in the dedicated Shopping section, mission-based app section, or on the Home page alongside our restaurant and grocery brands. Customers looking for a specific item can also use the search functionality, typing products or categories and browsing through search results.

When your customers place an order, your store staff will receive a tablet notification asking them to accept and start packing the order. 

Your picking staff will start packing the order by scanning the bar code of each of the items they are adding to the order. If an item is out of stock, Order Picker will enable your staff to choose an alternative from the search results. When the order is complete, a rider will come and collect the order for delivery.

If you have your own photos, or if you want to organise your own photoshoot, you can upload your photos using the Menu Manager in the Partner Hub, or send them to us with the 'Get in touch form'. 
For a guide to sending in your own high quality imagery read this article.

Customers can choose to return products in accordance with a partner’s return policy and under the consumer protection, using the ‘Return items’ function in the Deliveroo app. Customers will be able to select to return items directly to your store or get in touch with you for alternative return methods. If you accept the return then the customer will be refunded and you will bear the cost of the refund.

As a retailer, you have an option to opt-in to receive order tablets, which Deliveroo will provide you. Alternatively, you can manage by downloading the Order Picker app on a compatible Android device of your choice which can accept orders.

The Order Picker app lets your staff carefully pick the correct items, manage substitutions and out-of-stock items, and prepare the orders to be quickly delivered by our riders in time for the estimated rider arrival. Find more information on how Order Picker works here.

Here at Deliveroo, we are passionate about ensuring that customers get the best possible on-demand delivery experience. That's why we offer our partners a selection of sustainable packaging options, at the most competitive prices. Head over to our packaging website to discover our packaging solutions.