If you own a restaurant business or a grocery store and wish to join Deliveroo, you can quickly create an account and join Deliveroo by following the sign-up process.

If you own a retail business or would like to sell your products, you can sign up by filling in the form on our dedicated retail section. Our team will get in touch with you to help you get started on our platform.

In order to sell your food on Deliveroo, we need you to make sure that your restaurant has a minimum standard of food hygiene.

That’s why we ask you to provide proof that you hold a Food Standards Agency (FSA)  rating of at least 2 to be listed on Deliveroo.  The Food Hygiene Rating Scheme is operated by local authorities with the Food Standards Agency (FSA). It gives customers information about restaurant hygiene standards.

You can read Deliveroo's full food hygiene rating policy here.

We reserve the right to put your application on hold until you can obtain proof of your food hygiene standards.

You should obtain your FSA rating from the FSA website and share it when you sign up to join Deliveroo.

If you are onboarding using Partner Hub:

• Go to https://ratings.food.gov.uk/
• Enter your restaurant name and address in the search box
• Click on the FSA rating for your specific premises
• Share the numbers, highlighted in the image below from the website link

If you are onboarding via email

1. Go to https://ratings.food.gov.uk/
2. Enter your restaurant name and address in the search box
3. Click on the FSA rating for your specific premises
4. Copy the website link and email the link to uk.menus@deliveroo.co.uk

Yes.  If you have applied for an FSA inspection but your business isn’t showing as ‘Awaiting Inspection’ on the FSA website, you can still start the onboarding process to join Deliveroo. Our teams will ask you to supply evidence that you have started the process to register as a food business. 

We hold our Partners to high Food Hygiene standards. We will be monitoring partners’s inspection status and reserve the right to put your application on hold until you can obtain proof of your food hygiene standards.

We can have you up and running in as little as 7 days.

To complete your onboarding, follow the steps highlighted in Partner Hub. These include; adding your menu, setting your opening hours, adding your bank details, choosing a photography package, and accepting your agreement.

Once these steps are complete, we will handle the last steps including creating your menu and sending you your tablet to install and open for orders.

Depending on your business type, you’ll need a device to receive and accept orders. For restaurant businesses, we’ll equip you with our  tablet device which comes with an integrated printer to print your order receipts. After a quick installation process, you’ll be able to open your restaurant on Deliveroo  and start accepting incoming orders.

Grocery and retail partners can opt in to receive Deliveroo’s order tablet. They will need to install the Deliveroo Order Picker app, either on a compatible device of their choice, or on our iMin tablet. If you opt in for a tablet, we’ll arrange for one to be delivered to you.

The Order Picker app lets you manage your store operations, accept orders, facilitate picking items by scanning each product’s barcode, and accurately pack your order for delivery.

Our payments and invoices relate to a 7 day period, from Monday to Sunday (midnight to midnight UTC) each week. Your invoice will be produced once the invoice period (Monday - Sunday) is complete. Our payment will be issued weekly every Thursday in the UK.

We're all about quality so we have a set delivery radius that ensures your food is never in transit for longer than it needs to be. Customers located in your delivery radius will be able to place an order from your business.

Marketplace+ Partners that are delivering orders through their own riders will be able to set their own delivery radius.

You can choose to deliver with your own riders. When you sign up we offer different options for set up and delivery, so you can pick the right products for your business. Visit the Marketplace+ section for more information.

When you join Deliveroo as a restaurant partner, customers will be able to find your restaurant, browse your menu and dishes and add them to their order. Once they place an order with your restaurant, your on-site staff will receive a notification on their Deliveroo tablet to start preparing the order. Once the order is accepted, a ticket will be printed with a list of dishes and items you need to start preparing for the order.

You’ll also receive an estimated pick-up time for when a rider will be arriving to collect the order. Make sure your food is packaged and ready for the rider for a smooth hand over and delivery.

Here at Deliveroo, we are passionate about food and ensuring customers get the best possible food delivery experience. That's why we offer our partners and other restaurants a selection of sustainable packaging options, at the most competitive prices. Head over to our packaging website to discover our packaging solutions.