Learn how Flower Station delivers convenience 

Learn how to create irresistible promotions.

How Ali's Food Centre grows with Deliveroo

Learn how to build loyalty for your restaurant

Find out how to boost your brand's visibility

How to boost traffic to your menu with Ads

How Deliveroo helped B Bagel stand out from the crowd

Read the story of Bristol-based Oowee Diner.

Learn how to craft a delivery menu that converts

Learn how to keep your opening hours updated.

Learn how you can improve your Value score

How to improve your Deliveroo Value Score

Set up your tablet and start accepting orders

Hear the story of bubble tea shop The Alley.

Learn how to keep your delivery customers happy

Delivering the best customer experience with every order

Download our report to find out how restaurants like yours can increase loyalty by up to 20%

How to build loyalty for your restaurant | Deliveroo New & Insights

EN _ Leading with Loyalty report - 08.24.pdf

The secret to long-term, sustainable growth for any business is customer loyalty. And the restaurant delivery business is no different. 70% of delivery orders go to restaurants a customer has ordered from before, with 63% of customers saying they also spend more with their favourite restaurants. People are loyal to restaurants, and that comes from feeling valued.

As our loyalty report shows, there are a number of ways restaurants can make their customers feel valued. Take Pizza Pilgrims, who started adding personalised messages to pizza boxes when they sent them out to Deliveroo customers. So when the pizza arrived at their door, it wasn't just another cardboard box. Some customers even received golden tickets giving them money off future visits. 

Or look at Pho, who recently saw a 5% increase in sales on Deliveroo by simply offering free spring rolls to customers on our Plus scheme. They knew Plus subscribers spend three times more than non-subscribers, so the opportunity if they established loyalty from this audience was huge. 

So those thank yous to customers - whether they’re in the form of a free spring roll, a cartoon on a pizza box or simply delivering great value - may end up being the first step on the road to becoming someone’s personal go-to. 90% of customers have their set of trusted restaurants, so it pays to be on that list. 

Ready to start building loyalty for your restaurant? Download our report now to read more great case studies on how restaurants are building loyalty on Deliveroo, as well as actionable insights and recommendations for how you can start building yours today. 