Ready for take off? We're trialling drone delivery for orders in Dublin
Look up! Soon your Deliveroo orders could be flying to your customers. Find out more about our trial in Dublin, and register your interest to get involved.
Reach new heights with drone delivery
Deliveroo has teamed up with Manna to trial drone deliveries in Dublin. The goal? Offer an even faster, reliable service to customers. The trial is designed to help us reach suburban and harder-to-access areas faster, giving you the chance to deliver to even more customers with ultra-fast service. Want to get involved? Register your interest by filling out the form below - with no commitment.
How does drone delivery work for customers?
- If an order is eligible for drone delivery, customers will be able to select drone delivery as the preferred delivery method
- When ready, the order is collected from your site as usual and taken to be loaded into the drone
- Customers can track the order and get live updates through the Deliveroo app
- Customers can reach out to Deliveroo for live order support
How does drone delivery work for Deliveroo partners?
The order preparation and pickup process follows the same preparation and hand-off as Deliveroo rider collections — with timing and readiness standards still applying.
Drone orders are collected from your site by a designated Manna team member who picks up the prepared food. You will not need to interact with the drone itself.
Frequently Asked Questions
Customers order via the Deliveroo app, as normal.
If eligible (based on location, weather, and order contents), they will be able to see “Drone Delivery” when they open the app and as a delivery option during checkout.
Once selected, the order is routed to Manna’s system for drone fulfilment.
Customers receive live updates on the progress of their delivery though the Deliveroo app as normal.
If customers have a problem post-order, they will contact Deliveroo as normal and their existing policies will be applicable. In the event of obstruction or other delivery related information, Manna may contact the customer asking for an action to be taken.
Drone orders are collected from your site by a designated Manna team member who picks up the prepared food. You will not need to interact with the drone itself.
The pickup process follows the same preparation and hand-off as Deliveroo rider collections — with timing and readiness standards still applying.
Yes. Participating partners must:
- Follow food preparation timing and standards to meet drone handover windows;
- Ensure access for the Manna team member to collect the order in the same way that a rider does;
- Comply with any operational guidance shared by Deliveroo or Manna throughout the trial;
We will provide detailed site readiness guidance before launch.
No. Standard Deliveroo commission rates will apply to drone delivery orders during the trial. There are no additional fees or discounts for participating in this initiative.
Minimal. Deliveroo and Manna will provide brief onboarding materials and a point-of-contact for any questions. The day-to-day process is nearly identical to standard delivery fulfilment.
Drone delivery orders will appear in your Deliveroo reporting and invoicing as part of your standard weekly invoice.
There is no separate invoice for drone orders. All drone orders will be clearly identified in monthly reporting for transparency.
All issues should be raised via your normal Deliveroo support channels. Deliveroo will coordinate directly with Manna to resolve any operational or customer issues.