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Delivering the best customer experience with every order

Reduce errors, improve efficiency and make managing orders a breeze by downloading the Deliveroo Order Picker to your store-owned device. Here’s our step-by-step guide to get you up and running.

How to install the Order Picker app

Learn how to download and install the Order Picker app to start receiving orders and grow your grocery and retail store.

How to install the Order Picker app for grocery and retail stores

Before downloading the Order Picker app you’ll need to set up your store staff as order pickers in Partner Hub and create their logins.

1. Go to Hub and click on the Team session.

2. Scroll down to the purple band and select 'Add a new picker' (not 'invite a team member').

3. Add the picker's name, username, password and level of access (which site they'll be picking for).

Once set up, your pickers can download the Order Picker onto a compatible device and log in with the details you just created for them.

It’s super simple to download the Deliveroo Order Picker app. You can find it here on the Google Play Store.

What devices are compatible with Order Picker?

You'll need an Android device that can support Android 8 to run the Deliveroo Order Picker. We would also strongly recommend having a barcode scanner to maximise speed and accuracy.

How do I start accepting orders on the Order Picker app?

When logged in to the Deliveroo Order Picker you can check incoming orders in the ‘New orders’ section. To accept an order, simply open it and tap ‘Start picking’ when you’re ready.  It’s good practice to always keep an eye on any new orders that come in as they’ll be auto-rejected if you don’t start picking in the time allotted.

Want to know more about how to use the Order Picker app?