Festive season, sorted.
Rejections rise by 60% and cancellations by 350% over Christmas and New Year - but with the right prep, you can keep orders flowing and customers happy. From fine-tuning your menu to managing peak-hour rushes, we’ll help you deliver a smooth, stress-free festive season.
Ready, steady, deliver - all season long
Start your day like Santa - prepared and punctual.
Make sure your restaurant is ready to go before the first order lands.
- Keep your opening hours and menu up to date.
- Use Auto-Open and Open Reminder on your tablet so you never miss an order.
- Ensure that your menu is accurate and that non-available items have been updated.
Tip: A ready site = more orders accepted and a stronger start to your trading day.
Give your customers the gift of fast, flawless service.
Orders accepted quickly keep riders moving and customers smiling.
- Keep your tablet volume UP (!) and aim to accept every order within 10 minutes to avoid automatic rejections.
- Make sure to use the Order Ready button (if available) - this helps our algorithm learn your operation patterns and improve accuracy.
Install a Rider Check-In tag so accurate rider arrivals can be logged and deliveries can be faster.
Stay cool when the rush kicks in.
Manage cancellations, item substitutions and closing times with confidence.
- Short on time? Use the ‘Need More Time’ button to give yourself some extra time to prepare items
- Offer item substitutions so customers still get what they want.
- Keep your kitchen workflow calm and consistent - even in the final hour.
We’re here for you all season long.
Whether it’s a quick menu fix or urgent help on Christmas Eve, we’ve got you covered. All support channels remain open throughout the festive period:
- 💬 Live Chat: Monday - Friday, 9:00 AM-5:45 PM via Partner Hub
- 📞 Partner Service Centre: Available as usual via Partner Hub
- 🔧 Maintenance & Repair: 24/7 via 020 7138 9037 (option 3)
- 🛍️ Live Orders: 24/7 via 020 7138 9037
🎄✨ From all of us, wishing you a smooth and merry festive season! ✨🎄