When you sign up to partner with Deliveroo, customers will be able to place an order from your business through the Deliveroo app or website. Once you accept an order, your staff will prepare the order to be picked up by one of the nearest Deliveroo riders nearby. When your order is ready, our riders will deliver it to your customer’s front door. If you opt for Marketplace+, your own riders will fulfil deliveries.

With over 10 years of experience in the industry, we're experts in connecting great food with hungry customers. As the original food delivery company we offer world-class technology, logistics and expertise, and access to a global network of trained delivery riders.

Partnering with Deliveroo will help you expand your reach and grow your sales by putting your business in front of thousands of loyal, exclusive customers who order through the Deliveroo app or website.

Deliveroo is uniquely placed to be your delivery partner of choice. Our customers are loyal and high value, in fact 73% of our customers order exclusively on our app each month (Source: HDI February 2024).

We also attract more customers that are new to do delivery. Each month, the number of customers new to delivery grows 2-3% faster than other aggregators (Source: HDI February 2024). Deliveroo customers are high value, and spend at least £3 more per order on average (Source: HDI February 2024).

Commission and fees depend on your setup and services.

Our payments and invoices relate to a 7 day period, from Monday to Sunday (midnight to midnight UTC) each week. Your invoice will be produced once the invoice period (Monday - Sunday) is complete. Our payment will be issued weekly every Thursday in the UK.

No. You can use Deliveroo riders or manage deliveries yourself (we call this Marketplace+).

Many merchants can be up and running in as little as 7 days. You'll also have the support of our team throughout your onboarding.

Yes. You stay in control of your menu, pricing and when you're open.

We have dedicated teams to help you with onboarding and operational questions. Once you’ve joined you’ll also get access to our live chat and help centre for any queries to support you throughout.

No. Deliveroo is designed to fit into your existing operations, with simple order management tools and flexible features that work around your team.

Yes. Merchants can easily set up promotions and run sponsored listings on Deliveroo using simple, self-serve marketing tools designed to help boost visibility and drive more orders.

Yes. Merchants can access reporting and insights to help understand customer behaviour and track performance.

In order to sell your food on Deliveroo, we need you to make sure that your restaurant has a minimum standard of food hygiene.

That’s why we ask you to provide proof that you hold a Food Standards Agency (FSA)  rating of at least 2 to be listed on Deliveroo.  The Food Hygiene Rating Scheme is operated by local authorities with the Food Standards Agency (FSA). It gives customers information about restaurant hygiene standards.

You can read Deliveroo's full food hygiene rating policy here.

We reserve the right to put your application on hold until you can obtain proof of your food hygiene standards.